Terms of service
THE IRISH MINT
TERMS OF SALE
Last updated: [insert date]
These Terms of Sale apply to purchases made through:
They also apply to purchases made by invoice, through approved live-selling channels, or by another sales method accepted by Irish Mint Ltd.
Please read these Terms carefully before placing an order.
1. About Us
The Irish Mint is a trading name of:
Irish Mint Ltd
Company number: NI738833
Registered office and postal address:
5 Lesh Lane
Newry
BT34 6FW
Email: customers@irishmint.co.uk
References to “Irish Mint”, “we”, “us” and “our” mean Irish Mint Ltd.
References to “you” and “your” mean the customer placing an order.
2. Scope of These Terms
These Terms apply to purchases of products from Irish Mint, including:
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copper coins, rounds, bars and collectables;
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silver coins, rounds, bars and bullion products;
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gold, platinum or other precious-metal products where offered;
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limited-edition and serialised products;
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pre-order and made-to-order products;
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products sold through our websites, invoices, approved live-selling channels or direct sales.
Separate terms may apply to wholesale accounts, buy-back transactions, grading services, storage services, auctions, promotional giveaways, investor arrangements, or any product or service specifically stated to have separate terms.
Where separate terms apply, those separate terms take priority to the extent of any conflict.
3. Orders and Contract Formation
3.1 Product listings, descriptions, prices and availability do not constitute a binding offer by Irish Mint.
3.2 When you place an order, you make an offer to buy the relevant product or products.
3.3 A contract is formed only when Irish Mint accepts your order by written or electronic confirmation, issues an invoice confirming acceptance, or dispatches the products, whichever happens first.
3.4 We may refuse, suspend or cancel an order before dispatch where reasonably necessary, including because of:
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an obvious pricing, technical or listing error;
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stock unavailability;
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an inability to procure, allocate, manufacture or deliver a product;
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failed payment or payment verification;
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suspected fraud, chargeback risk, money laundering or unlawful activity;
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sanctions, export-control or compliance concerns;
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identity or source-of-funds checks not being completed where reasonably required;
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a legal, regulatory, operational or security reason;
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circumstances outside our reasonable control.
3.5 Where we cancel an order before dispatch for a reason not caused by your breach of these Terms, we will refund sums received for that order promptly using the original payment method where reasonably possible.
3.6 We do not have to accept an order merely because payment has been authorised, received or acknowledged.
4. Product Information and Images
4.1 We take reasonable care to ensure product descriptions, stated weights, metal purity, dimensions, specifications and images are accurate.
4.2 Images are for illustration. Colour, finish, toning, patina, packaging, serial-number allocation and minor production characteristics may vary between individual products.
4.3 Where a product has stated precious-metal content, the relevant product page or certificate will identify the metal type, purity and stated weight.
4.4 Limited-edition numbers, serial ranges, mint marks, packaging details and presentation may be subject to reasonable production variation unless a feature is expressly guaranteed in writing.
4.5 Collectable value, future resale value, rarity and investment performance are not guaranteed.
5. Prices, Taxes and Metal-Market Pricing
5.1 Prices are shown in pounds sterling unless stated otherwise.
5.2 Prices, VAT treatment, delivery charges and any applicable taxes will be displayed clearly on the relevant product page, at checkout or on the invoice before you complete your order.
5.3 You are responsible for customs duties, import VAT, local taxes, clearance charges or similar charges that apply outside the delivery territory stated at checkout, unless we expressly state otherwise.
5.4 Precious-metal prices can move rapidly. Where a product is priced by reference to the spot price or market value of silver, gold, platinum or another metal, the quoted price may change before an order is accepted.
5.5 A product is a Market-Linked Bullion Product only where its price is genuinely dependent on fluctuations in the relevant financial or precious-metals market outside Irish Mint’s control. The product page, checkout page or order confirmation will identify where this applies.
5.6 The price for a Market-Linked Bullion Product becomes fixed only when Irish Mint accepts the order and confirms the price lock.
5.7 Once the price is locked, the agreed price is final. Precious-metal prices may rise or fall after the order is accepted.
5.8 A later fall in the spot price, market value, wholesale price, retail price, premium or resale value of silver, gold, platinum or another metal does not create any right to:
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cancel the order;
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return the product for a change of mind;
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obtain a full or partial refund;
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obtain a credit, voucher or retrospective discount;
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exchange the product;
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request that the agreed price is recalculated.
5.9 Likewise, a later increase in the relevant metal price does not increase the price payable by you after the order has been accepted and the price locked.
5.10 Once a Market-Linked Bullion Product price is locked, Irish Mint may hedge, procure, allocate, manufacture or otherwise secure metal or inventory in reliance on your order.
5.11 We may set shorter payment deadlines for Market-Linked Bullion Products, bank transfers, wire transfers, cryptocurrency payments or other price-locked orders.
6. Payment and Deposits
6.1 We accept the payment methods shown at checkout, on the invoice or through the relevant approved sales channel.
6.2 Payment must be made in full by the deadline stated at checkout or on the invoice unless we have expressly agreed a deposit arrangement.
6.3 Where we offer a deposit to lock a Market-Linked Bullion Product order, the deposit amount, remaining balance and payment deadline will be shown before you place the order.
6.4 If you do not pay the remaining balance by the stated deadline, we may cancel the order.
6.5 Where an order is cancelled because you fail to complete payment after a price lock, Irish Mint may retain or deduct only reasonable and proportionate losses actually caused by the cancellation. These may include:
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market loss arising from movement in the relevant metal price;
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non-refundable third-party payment charges;
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reasonable hedging, cancellation, re-sale or administration costs.
6.6 We will not apply a charge intended to punish you or that exceeds our reasonable loss.
6.7 We may delay dispatch until payment has cleared and any required fraud, AML or identity checks are completed.
7. Pre-Orders and Made-to-Order Products
7.1 Some products are offered on a pre-order, made-to-order or limited-production basis.
7.2 Any stated production, dispatch or delivery date is an estimate unless expressly described as guaranteed.
7.3 We will use reasonable efforts to meet stated estimates. However, production, tooling, minting, assay, packaging, freight, customs, courier capacity, supplier issues and events outside our control may cause delay.
7.4 If we cannot supply a pre-order product within a reasonable time, we will contact you with an updated estimate, an alternative product where available, or a refund option where required by law.
7.5 A made-to-order or personalised item may have different cancellation rights where the law provides a valid exception. This will be identified before purchase where relevant.
8. Cancellation Rights and Price-Locked Bullion
8.1 Nothing in these Terms affects your legal rights where goods are faulty, misdescribed, damaged before delivery or otherwise fail to conform with the contract.
8.2 Consumers may usually have cancellation rights for distance purchases, subject to applicable legal exceptions.
8.3 For a Market-Linked Bullion Product, the usual change-of-mind cancellation right does not apply once Irish Mint has accepted the order and locked the price, where the legal market-fluctuation exception applies.
8.4 Accordingly, once a Market-Linked Bullion Product order has been accepted and the price locked:
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the order cannot be cancelled because you change your mind;
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the order cannot be cancelled because the metal price falls;
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no full or partial refund, price adjustment, credit, exchange or retrospective discount will be given because the market price, spot price, premium or retail price later falls;
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you remain responsible for completing payment under the agreed order.
8.5 This position applies only to products genuinely priced by reference to a live or locked metal market. It does not automatically apply to fixed-price copper products, accessories, packaging, ordinary collectables, gift items or other products not genuinely linked to a live metal market.
8.6 The applicable cancellation position will be shown on the relevant product page, at checkout and in the order confirmation.
8.7 For products that are not exempt from cancellation rights, you may have a statutory cancellation period. Where applicable, this will normally run for 14 days from the day you, or a person nominated by you, receives the goods.
8.8 To cancel an eligible order, contact customers@irishmint.co.uk with your order number, name, address and a clear statement that you wish to cancel.
8.9 Irish Mint may choose to accept a cancellation outside a statutory right, but is not obliged to do so. Where we agree to a cancellation of a Market-Linked Bullion Product, we may deduct reasonable and evidenced losses caused by the cancellation, including actual market loss, non-refundable third-party payment charges and reasonable hedging, administration or re-sale costs.
8.10 We do not accept unauthorised returns. Contact customers@irishmint.co.uk before returning any item so that we can provide return instructions.
9. Returns and Refunds
9.1 If you lawfully cancel an eligible order, you must return the goods without undue delay and in accordance with the return instructions provided.
9.2 You are responsible for taking reasonable care of goods while they are in your possession.
9.3 Unless we agree otherwise or the law requires otherwise, you are responsible for return postage costs for a cancelled non-faulty item.
9.4 We may make a deduction from a refund where the value of goods has been reduced because they have been handled beyond what is necessary to establish their nature, characteristics and functioning.
9.5 Where goods are faulty, misdescribed, damaged before delivery or otherwise fail to conform with the contract, we will deal with the matter in accordance with your statutory rights.
9.6 Refunds will normally be made using the original payment method unless we agree another method with you.
10. Delivery, Risk and Missing Parcels
10.1 Delivery charges, delivery methods and estimated dispatch times will be shown before you complete your order.
10.2 For high-value products, we may require tracked, insured, signature-required, age-verified or collection-point delivery.
10.3 You must provide a complete and accurate delivery address.
10.4 For consumer orders, risk in the goods passes to you when you, or a person you nominate, takes physical possession of the goods.
10.5 You must notify us promptly if a parcel appears damaged, incomplete, missing, incorrectly delivered or tampered with.
10.6 We may ask you for reasonable information, photographs, packaging details, courier correspondence or other evidence to investigate a delivery issue with the courier or insurer.
10.7 A courier delivery scan does not remove your statutory rights. We will investigate delivery disputes fairly and in accordance with applicable law.
10.8 If you refuse delivery, fail to collect a parcel, give an incorrect address or otherwise cause goods to be returned to us, we may charge reasonable re-delivery, storage, administration and market-loss costs where legally permitted.
11. Faulty, Incorrect or Damaged Goods
11.1 Please inspect your order promptly after delivery.
11.2 If an item is faulty, incorrect, materially damaged, incomplete or not as described, contact us as soon as reasonably possible at customers@irishmint.co.uk.
11.3 We may ask for photographs, videos, packaging details, serial numbers, certificates or other reasonable evidence to investigate the issue.
11.4 Nothing in these Terms restricts your statutory rights to remedies for goods that do not conform with the contract.
11.5 Where a return is required because of a fault, incorrect item or issue for which Irish Mint is responsible, we will provide appropriate return instructions and deal with reasonable return costs in accordance with applicable law.
12. Fraud Prevention, AML and Verification
12.1 We may take reasonable steps to prevent fraud, money laundering, sanctions breaches, payment abuse and unlawful activity.
12.2 We may request identity verification, proof of address, payment verification, source-of-funds information, business details or telephone confirmation where reasonably necessary.
12.3 We may delay dispatch, suspend an order, cancel a transaction or refuse a payment method where we reasonably suspect fraud, unlawful activity, sanctions concerns, chargeback risk or failed verification.
12.4 We will process personal data in accordance with our Privacy Notice.
12.5 You confirm that information provided to us is accurate and that you are authorised to use the payment method used for the order.
13. Customer Accounts
13.1 You may be required to create an account to use certain parts of the website or services.
13.2 You are responsible for keeping your login credentials confidential.
13.3 You must provide accurate and current account information.
13.4 You are responsible for activity carried out through your account unless you have notified us of unauthorised use without undue delay.
13.5 We may suspend, restrict or close an account where reasonably necessary for security, fraud prevention, legal compliance or breach of these Terms.
14. Investment and Market-Risk Disclaimer
14.1 Precious metals and collectable products can rise or fall in value.
14.2 Irish Mint does not provide financial, tax, legal or investment advice.
14.3 Any videos, articles, social-media content, product descriptions, market commentary or educational material are provided for general information and entertainment purposes only unless expressly stated otherwise.
14.4 You are responsible for obtaining independent advice before making an investment, collecting or purchasing decision.
14.5 Irish Mint does not guarantee future market price, resale value, collector demand, rarity, price appreciation or investment performance.
15. Intellectual Property and Website Use
15.1 All website content, product designs, text, logos, graphics, photographs, videos, trademarks and other material are owned by or licensed to Irish Mint unless stated otherwise.
15.2 You may use the websites for lawful personal and non-commercial purposes only.
15.3 You must not copy, reproduce, distribute, scrape, reverse engineer, modify, exploit or use Irish Mint content without our written permission.
15.4 You must not use the websites in a way that interferes with their security, operation or availability.
16. Privacy
16.1 We process personal information in accordance with our Privacy Notice.
16.2 Our Privacy Notice explains how we use customer information for order fulfilment, fraud prevention, payment processing, delivery, customer service, legal compliance and marketing where permitted.
16.3 By placing an order, you acknowledge that we may share relevant information with payment providers, couriers, insurers, fraud-prevention providers, professional advisers and public authorities where reasonably necessary and lawful.
17. Liability
17.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
17.2 Nothing in these Terms excludes or limits your statutory consumer rights.
17.3 Subject to clauses 17.1 and 17.2, Irish Mint is not liable for indirect or consequential losses, loss of anticipated profit, loss of investment value, loss of goodwill or losses arising from market movements after an order price has been locked.
17.4 Subject to clauses 17.1 and 17.2, our total liability relating to an order will not exceed the amount paid by you for that order.
17.5 We are not responsible for delay or failure caused by circumstances outside our reasonable control, including supplier failure, transport disruption, industrial action, severe weather, civil disorder, cyberattack, courier disruption, customs delay, pandemic, government action or force majeure events.
18. Governing Law and Jurisdiction
18.1 These Terms are governed by the law of Northern Ireland.
18.2 Where you are a consumer living in the Republic of Ireland or another country, you may also benefit from mandatory consumer protections that apply in your country of residence.
18.3 Nothing in these Terms is intended to remove or reduce mandatory consumer protections available to you.
18.4 Any dispute may be dealt with by the courts that have jurisdiction under applicable law.
19. Changes to These Terms
19.1 We may update these Terms from time to time.
19.2 The version that applies to your order is the version available when you place the order, unless a change is required by law or we agree otherwise with you.
19.3 The latest version will be published on our websites.
20. Contact
For questions, complaints, cancellation requests, delivery issues or return requests, contact:
Irish Mint Ltd
5 Lesh Lane
Newry
BT34 6FW
Email: customers@irishmint.co.uk
PRICE-LOCK NOTICE FOR MARKET-LINKED BULLION PRODUCT PAGES
Important: Price-Locked Bullion Order
This product is priced by reference to the precious-metals market. Once Irish Mint accepts your order and locks the price, the order cannot be cancelled or returned for a change of mind because the market price may rise or fall.
A later fall in silver, gold or another metal price does not create a right to a refund, partial refund, price adjustment, credit or exchange.
Your statutory rights for faulty, incorrect or misdescribed goods are not affected.
